MasterTAAG Referral Campaign: Invite 3 friends and get a free premium account on us

“Reinvent the menu experience”

Duration: 5 minutes

MasterTAAG is offering hospitality businesses the chance to win a free premium account as part of our new Referral Campaign. Does this sound of interest to you and your business? If yes, then read on and see how you can receive a free premium account with MasterTAAG today. You can click here to claim your free MasterTAAG account now

Why do I want a MasterTAAG premium account?

Our premium account gives you access to multiple additional features that will help your business to stand out in an increasingly competitive industry that is hospitality. Here are a few examples of what owning a premium account with MasterTAAG can provide for you:

QR code with logo
Click & Collect
Customer rating
Order Management
Promo Window

There are many more features of the premium account that can help your business run more smoothly. To find out more, come back again next week and read our new blog. This will go into more detail on the benefits of owning a premium account with MasterTAAG.

Who is eligible for the Referral Campaign?

If you have received either an email notification or an in-app push notification from MasterTAAG, then you are eligible for the Referral Campaign.

Unfortunately, this promotion is currently only open to users who receive an offer from us. However, there is no need to worry if you have not received one yet. We will be releasing more promotions in the future which you may be eligible for instead.

Who can I invite for the Referral Campaign?

You are required to invite 3 friends who either run or influence a hospitality business such as a restaurant, bar or hotel. These businesses cannot already be using a free QR code menu and must not have used MasterTAAG before.

How can I invite friends for the Referral Campaign?

You can fill in your friends’ details using this link or you can search for the Referral Campaign on our website and sign up from there.

So why not refer 3 friends and save your business £299 a year on our essential premium membership? Use the link above to sign up today!

Use #loveyourmenu on all socials to stay connected with MasterTAAG

What is #loveyourmenu?

#loveyourmenu is our brand new hashtag as we look to promote the use of free QR code menus for hospitality businesses all over the world. We here at MasterTAAG believe every business and its customers should love their menu. The use of QR code menus can increase your business’ efficiency and productivity, as well as being more convenient for your customers.

MasterTAAG aims to encourage businesses to move forward and improve their operations and would like to make it as simple as possible for you and others to find us.
You can use our hashtag on multiple platforms such as:

Like what you hear? Then why not join the conversation and use our new hashtag to get all the latest updates on our free QR code menus.

Google
Twitter
Instagram
Facebook
Linkedin
YouTube

As the world changes and technology usage increases, it is paramount now more than ever for businesses to keep up with the latest trends. Implementing free QR code menus for your business is the perfect way to begin this modernising process.

So, don’t get left behind and remember to #loveyourmenu

Don’t forget, if you would like to participate in the MasterTAAG Referral Campaign, please click here to sign up.

Author: Cian Richardson

[email protected]

“Reinvent the menu experience”

Open your free account today at MasterTAAG

Restaurant staff set to keep all their tips

Hospitality staff set to keep all their tips under rule change


Restaurant, café and pub bosses are set to be banned from keeping tips left for staff by customers in Britain.


Hospitality staff to keep tips in UK

The government plans to make it illegal for hospitality firms to withhold tips from workers, who often rely on them to top up their income.

Labour Markets Minister Paul Scully said the plans would “ensure tips will go to those who worked for it”.

If an employer breaks the new rules they can be taken to an employment tribunal.

hospitality’s recruitment crisis

In that instance, bosses may be forced to compensate workers or face fines.

In a statement, the Department for Business said that the new legislation would help about two million people working in the hospitality industry.

A well-prepared staff is key to your restaurant's reopening

It is expected to come into force within the next year.

But it comes some time after the practice was reported to have taken place at High Street chains such as Pizza Express, Cote Brasserie and Bill’s.

In 2015, the restaurants were accused of keeping tips or charging 10% “administrative costs” on processing the service charge payments if they were made by debit or credit card.

[Article from the BBC News]

http://www.mastertaag.comMasterTAAG | Free QR code Restaurant Menu

qr code for your digital menu by MasterTAAG

Our Top 5 Best QR Code Menu Features for Your Restaurant, Bar, and Hotel

Reinvent the menu experience

Top 5 features of MasterTAAG’s QR code menu that makes it the best QR code restaurant menu solution for your restaurant, bar, and hotel

Duration: 5 minutes

In this blog, we will be covering the top 5 best QR code menu features. The purpose is to show you the power of the tool and how it can help your restaurant, bar or hotel grow!

QR codes are an easy and simple way to share your menu with your customers.

An efficient way to easily keep track of your orders

Customers can order and pay in one tap from their mobile phone.

Customers will know exactly when orders are ready for collection.

Have international customers? Instantly translate your menu to 50+ languages.

QR Code

QR codes can be placed strategically within the premise of the restaurant or even on your social media! Customers can access your menu just by flashing their mobile phone camera on the QR code. Customize your QR code by adding your own logo to it. Specify and localize your QR codes according to the tables.

qr code for your digital menu by MasterTAAG

Order Management

The order management system allows you to manage your customer’s orders to help you save time and be more efficient. If it takes 2 minutes for a waiter to take a customer’s order and send it to the kitchen, that time could be shortened significantly to as low as 30 seconds with the digital menu. Keep track of your customers’ orders and always be on time.

order management feature to help you keeptrack of orders

Contactless Payment

All orders can be paid instantly from a mobile phone via contactless payment integration. The secure payment method can help restaurants to keep the risk of virus spread at a minimum. The bill can be obtained instantly after payment is finalized, waiters can spend more time serving.

contactless payment integration feature to help your customers pay easier

Click & Collect

With built-in notifications to notify customers about the status of their order, the click & collect feature serves as a quick way for the restaurant to communicate with their customers.

clickandcollect feature that comes with customer notifications

Auto-translation

Taking long hours to translate your menu to different languages has come to an end. Save time translating with our auto-translation feature. Customers can view your menu in 50+ languages in a single tap.

Easily translate your menu to 50+ languages easily, great for international customers

Test the menu below!

Purchase these add-ons now!

*You will need a registered MasterTAAG account before you can purchase add-ons. The link above will send you to the admin panel of your account. 

Create your own menu instantly now by registering a free account!

Author: Jin Liaw 

[email protected]

“Reinvent the menu experience”

Open your free account today at MasterTAAG.

Can hospitality’s recruitment crisis ever be fixed?

Can hospitality’s recruitment crisis ever be fixed?


Hospitality staffing crisis post covid

Brexit and Covid have exacerbated a problem that has been building for years. But some restaurants are trying to attract and keep staff by changing the culture of the industry

hospitality’s recruitment crisis

When Danny first entered professional kitchens he did so as a star-struck fanboy. He had devoured Marco Pierre White’s White Heat (“such a romantic book”) and Anthony Bourdain’s Kitchen Confidential.

“I really bought into the glory of it. There’s a Bourdain line about the poetry of the way chefs moved at the grill. He was addicted to that. I loved it as well. I adored the cut and thrust of the kitchen. All I wanted was to be a really good jobbing chef.”

[Article from the guardian.com]

MasterTAAG | Free QR code Restaurant https://mastertaag.com/

CAN TECHNOLOGY HELP HOSPITALITY LABOR SHORTAGES?

CAN TECHNOLOGY HELP HOSPITALITY LABOR SHORTAGES?

The hotel industry is being hampered in its recovery by a shortage of labor.

The global pandemic is being blamed for the issue because many employees left the sector as hospitality businesses were forced to shut for months on end in 2020 and, again, in the first few months of 2021.

Other workers may have health concerns about returning to work safely and a portion, especially in the U.S., are still receiving unemployment support from government.

A recent survey from the Hospitality Asset Managers Association reveals availability of staff as the top concern followed by customer demand and labor costs.

The concern was echoed during recent earnings calls with one senior hotel executive describing it as one of the most important issues currently.

 

 

 

QR code Menu the solution?

 

https://youtu.be/FsKOnVKNkGk

Open your free QR Code Digital Menu today www.mastertaag.com

What makes the ultimate customer experience in the hospitality industry?

In your plate blog series by MasterTAAG

Reinvent the experience

A simple guide to the ultimate customer experience

Duration: 5 minutes

In the previous blog, we covered the importance of your restaurant staff. They must understand that the customer pays for the food and the experience that comes with it! According to the National Restaurant Association, about 56% of people prefer to spend money on an experience rather than just-food. Customers looking for a good time at your restaurant will not be impressed with grumpy and rude staff. Now it is time to talk about customer experience and what you can do to make sure your customers get the best experience.

Sanitary measures

Due to the pandemic, many sanitary measures have been put in place to curb the spread of the virus. Ensure that you follow these measures so that everyone is safe! Click here for information about sanitary measures and restrictions that apply to your restaurant in your country.

Depending on the sanitary measures put into place by your local jurisdiction, if your staff is not required to wear a mask, remind them to smile and give a heartwarming welcome! A year of wearing a mask has hidden the many expressions that we are used to pre-covid. A smiling person is rarely something we see nowadays except on our screens.

A smiling person is rarely something we see nowadays except on our screens.
Pleasing your customers

Customer satisfaction should be every restaurants’ main goal. However, do not sacrifice your staff. Protect them from unreasonable and angry customers. Strike a balance in your decision-making to keep both your customers and your staff. The easiest and most efficient way to deal with angry customers is by rewarding them with freebies, coupons, and discounts. This not only tames their temper but also builds strong relationships and customer loyalty. 

A customer is only satisfied when his/her wants and needs are met. Some do not have preferences, while others have specific requests. Ranging from allergies to exactly a pinch of salt on their steak, the restaurant should go above and beyond to make that happen. By accommodating, customers will surely come back if they enjoyed it. 

Moving on, the flow of the restaurant must be well balanced. Although the food might be served quickly, if the food tastes bad, it is likely that the customer would not return. The same thing applies vice versa. A good balance between the quality of the food and the speed of service will maximize customer satisfaction.

A happy customer is the ultimate goal of any restaurant
A happy customer is the ultimate goal of any restaurant
Prices are a dealbreaker

One of the main factors taken into consideration by customers when deciding on what and where to eat is the price. Fair prices are attractive to customers. Not too low until you are unable to cover your expenses and not too high until the customers cannot afford it. For example, it is unreasonable to price a glass of water at $5. If you are able to cover the cost of certain things like water, do it! Customers will appreciate it! 

As restaurants begin to reopen, you can offer discounts as a way to attract customers to dine in. Promotions like buy one free one, happy hours or free drinks can help draw a crowd to your restaurant. It might even separate you from your competitors.

Prices are a dealbreaker
Prices are a dealbreaker
The importance of customer experience

Why is customer experience important? The power of word of mouth. According to Esteban Kolsky, 72% of customers will share a positive experience with 6 or more people. Strive to give your customers the best experience, and more customers will walk through your door. 

How do you measure the success of your efforts? Feedback from customers is the main measure of success. Ask them for feedback after their meal and read online reviews. Some restaurants offer incentives to their customers to provide feedback or an online review. For example, a 20% discount code for their next meal in exchange for an online review, could encourage more people to give their feedback.

Finally, after having read those reviews, make sure to REPLY to them. Acknowledge your faults by apologizing and always thank them for coming. If a customer had a bad experience and leaves you a bad review, you can apologize and promise them a better time for their next visit. You can promise all you want, but be sure to deliver those promises and work on your restaurant’s flaws.

Thank you for reading.

I hoped you have learnt something from this week’s blog. Stay tuned for more content next week. 

Author: Jin Liaw 

[email protected]

“Reinvent the menu experience”

Open your free account today at MasterTAAG.

A well-prepared staff is key to your restaurant's reopening

Post-Covid Restaurant Staff Training Guide

In your plate blog series by MasterTAAG

Reinvent the experience

One of the most important puzzle pieces to a successful reopening is a well-organized staff.

Duration: 5 minutes

Post-COVID Restaurant Training Guidelines 2021

Before your big post-COVID restaurant reopening, make sure your employees are well-prepared to accommodate your expected customers. How can you prepare them? These restaurant training guidelines can certainly help steer you in the right direction.

Go over the basics

Training your staff properly can certainly help! After a year of inactivity, some of your employees might have forgotten the crucial parts of hospitality. While the basics might seem unforgettable, remember that people forget even the simplest things. Remind your staff to be friendly and efficient! Educate them about the sanitary measures & the restrictions if there are any. Click here for information about sanitary measures and restrictions that apply to your restaurant in your country.

A well-prepared staff is key to your restaurant's reopening

One thing that separates your restaurant from the competition is the service you provide. When a customer asks for a recommendation, he/she is probably new and is excited to try something different. Usually, the waiter would recommend the whole menu. While this is good and it is implying that the restaurant only has good food, it does not help the customer decide. The customer wants to know more than what they can read from the menu.

When giving recommendations, add a personal touch by using phrases such as, “I really enjoy our chef’s curry…” and “I would recommend the steak because…”. Customers are more likely to order what you recommend because word of mouth is convincing. It gives the impression that you have tasted and really enjoyed it.

A happy customer is the ultimate goal of any restaurant

Motivate your staff

How can you motivate your staff? The most common way is competition. However, it is not always effective. Competing to sell today’s special might help motivate your staff to get extra tips but it might also pressure and stress them out. Instead, listen to your staff. Understand their needs and wants then accommodate accordingly. This will build a strong bond between you and your staff.

Next, understanding your staff can also help you organize your team more efficiently. Handpicking the right people with the right skills compared to randomly placing them will be like night and day when it comes to service and speed. While a chef is able to work the cash register, a trained waiter or waitress can operate it much quicker.

Thank you for reading.

I hoped you learnt something from this week’s blog. Stay tuned for more content next week. 

Author: Jin Liaw 

[email protected]

“Reinvent the menu experience”

Open your free account today at MasterTAAG.

Calendar to illustrate post-COVID restaurant reopening dates

Post-COVID Restaurant reopening series: When to open? Guidelines 2021

In your plate blog series by MasterTAAG
Reinvent the menu experience

A well organized team is the key to a successful reopening this year.

Duration: 2 minutes

A promising year ahead

In this blog, you will find a table with important dates for your post-COVID restaurant reopening for selected countries. The table will be updated from time to time. For real-time updates, refer to your country’s reopening site.

Calendar to illustrate the post-COVID restaurant reopening dates

For a detailed list of reopening dates & measures for the EU, click here!

 

Reopening restaurant rules post covid in the world

The table below shows the post-COVID restaurant re-opening dates and any information concerning restaurants in select countries. The table was updated on 21/05/2021.

Digital restaurant menu mastertaag.com

 

From 17 May:
Curfew: No
Opening hours: No restrictions
Sanitary measures: 
Venues are prohibited from providing smoking equipment such as shisha pipes & COVID-secure rules continue to apply

Source (in English)

Curfew: No
Opening hours: until 2300 hours
Sanitary measures: Bars: 1.5m social distance is mandatory, 1.5m physical distance between tables;
Restaurants: limit of 4 people per table and 30% capacity for indoor dining

Source (in Spanish)

 

Curfew: 2200 – 0500 hours depending on number of infections
Opening hours: Take-aways only
Sanitary measures:

Source (in German)

 

From 3rd May:
Curfew: No
Opening hours: No restrictions
Sanitary measures: A maximum of 6 people per table or 10 people in an outdoor terrace

Source (in Portuguese & English)

 

Curfew: No
Opening hours: No restrictions
Sanitary measures: 

Source (in English)

 

Curfew: No
Opening hours: No restrictions
Sanitary measures: Usual sanitary measures
Source (in English)

 

From 17 May:
Curfew: No
Opening hours: Varies according to states
Sanitary measures:  Varies according to states
Source (in English)

From 19 May
Curfew: 2100 hours;
Restaurants and cafés will be able to accommodate customers outdoors, with a maximum of 6 people per table
From 9 June
Curfew: 2300 hours
From 30 June
Curfew: No
This timetable is a prediction and could change depending on the following cases: COVID-19 incidence rate exceeds 400 cases per 100,000 inhabitants; Risk of saturation of the intensive care units in hospitals
Sanitary measures: 1m between tables in restaurants and cafés
Source (in French & English)

Thank you for reading.

Please remember that these post-COVID restaurant reopening dates may vary according to the sanitary condition of individual countries.

I hope you have learned something new from of our new blog series! Stay tuned for more tips on your post-COVID restaurant reopening next week!

Author: Jin Liaw
[email protected]

“Reinvent the menu experience”
Open your free account today at MasterTAAG

Your staff is your lifeline in the hospitality industry post-covid

In your plate blog series by MasterTAAG
Reinvent the menu experience

A well organized team is the key to a successful reopening this year.

Duration: 3 minutes

A promising year ahead

After a long year of staying at home and take-aways, it seems like your restaurant can finally reopen! As a restaurant owner/manager, this might be overwhelming for you. From standalone restaurants to hotel restaurants, here are some tips for your post-COVID restaurant reopening.

The European tourism industry has seen a 64% decline in visitor spending in 2020 compared to 2019. 3.6 million jobs (around 10% of 2019’s workforce) related to the tourism industry were lost due to the pandemic.

As the situation continues to improve, talks about reopening are rather optimistic. Here are what some of the industries’ experts have said:

Fritz Joussen, chief executive of Tui, said that Greece’s decision to accept vaccinated tourists is a smart move as people are looking forward to the sun and relaxation.

Despite COVID, demand for outdoor activities and the sunny weather will be there, said Mark Tanzer, chief executive of ABTA.

 

Know your staff

One of the most important puzzle pieces to a successful reopening is well-organized staff.

“Knowing your staff is as important as knowing your customers”

The reopening dates are important because they give you a rough estimate of when you can expect customers to come through that front door. Keeping in mind peak hours and holidays, it is important to have enough staff on hand. Not having enough staff will reduce the efficiency of your service. However, having too much would be counterproductive.

Before your big reopening, make sure your employees are well-prepared to accommodate your expected customers. How can you prepare them?

Click here to read more!

Customer experience matters as much as the food

Proper training can certainly help! After a year of inactivity, some of your employees might have forgotten the crucial parts of hospitality. It is necessary that they understand that the customer not only pays for the food but also the experience that comes with it! About 56% of people prefer to spend money on an experience rather than just food, according to the National Restaurant Association. Customers looking for a good time at your restaurant will not be impressed with grumpy and rude staff.

The food is important, but the experience is just as important.

Depending on the sanitary measures put into place by your local jurisdiction, if your staff is not required to wear a mask, remind them to smile and give a heartwarming welcome! A year of wearing a mask has hid the many expressions that we are used to pre-COVID. A smiling person is rarely something we see nowadays except on our screens.

Understanding your staff can help you organize your team more efficiently. Handpicking the right people with the right skills compared to randomly placing them will be like night and day when it comes to service and speed. While a chef is able to work the cash register, a trained waiter or waitress can operate it much quicker.

Reopening Dates

The list below shows the re-opening dates and any information concerning restaurants in select countries. The table was updated on 21/05/2021.

Digital restaurant menu mastertaag.com

 

From 17 May:
Curfew: No
Opening hours: No restrictions
Sanitary measures: 
Venues are prohibited from providing smoking equipment such as shisha pipes & COVID-secure rules continue to apply

Source (in English)

Curfew: No
Opening hours: until 2300 hours
Sanitary measures: Bars: 1.5m social distance is mandatory, 1.5m physical distance between tables;
Restaurants: limit of 4 people per table and 30% capacity for indoor dining

Source (in Spanish)

 

Curfew: 2200 – 0500 hours depending on number of infections
Opening hours: Take-aways only
Sanitary measures:

Source (in German)

Click here for the full list!

Thank you for reading.

I hope you have learned something new from the first part of our new blog series! Stay tuned for more tips on your post-COVID restaurant reopening next week!

Author: Jin Liaw
[email protected]

“Reinvent the menu experience”
Open your free account today at MasterTAAG.

free Restaurant QR code menu #mastertaag

MasterTAAG: El menú de códigos QR para tu restaurante

Hoy en día existen muchas personas que buscan conocer nuevos horizontes. Viajar es algo que se está haciendo popular. Las grandes ciudades a diario son visitadas por una gran cantidad de turistas de distintas culturas así que esto hace que existan incontables limitantes al momento de la comunicación. Ciudades como Londres, Roma, Barcelona, París, Nueva York, etc. deben estar en contacto diario con muchas culturas así que los habitantes deben estar siempre actualizando sus tecnologías para hacer más placentera la estancia de los turistas en su área geográfica.

free Restaurant QR code menu #mastertaag
free Restaurant QR code menu #mastertaag

Vivimos en un mundo globalizado, donde todo está a un clic de distancia, es decir que queremos tener todo de manera inmediata. Así que la rapidez es un factor importante dentro de la industria gastronómica y hotelera. Las estadísticas turísticas incrementan anualmente en las grandes ciudades. Inglaterra ha sido uno de los países de la Unión Europea (UE) más visitados en el 2018, seguido de Francia y España, recaudando un aproximado de 150 millones de turistas al año entre los tres.

Estos números invitan a los dueños de empresas gastronómicas a estar en constante evolución para poder crecer entre la competencia de los distintos restaurantes manteniendo al comensal feliz con un servicio rápido y eficaz.

Una simple solución

Una de las soluciones n más sencillas es la aplicación MasterTAAG (www.mastertaag.com) que se trata de un código QR que te redirige al menú virtual del restaurante en el que te encuentras y te especifica el menú de una forma sencilla e incluso podrás ver fotos de los platos. Posee una opción para cambiar el lenguaje del menú.

Si eres un restaurante podrás tener tu propio código QR el cual podrás imprimir para que los comensales puedan escanearlo y ordenar lo que deseen en un tiempo menor. La tecnología nos ayuda a ser mejores, así que no esperes más y pruébalo.

Restaurante Barcelona – MasterTAAG QR Code Menu
MasterTAAG
MasterTAAG